Orlivas — Terms of Service

Version 1.0.0 · Effective 2026-07-11 · Last updated 2026-07-11

Most important: Orlivas is an organization and reminder tool for family caregiving.

It is not a medical device and provides no medical advice, and it is **not for

emergencies**. Never rely on Orlivas as your only safeguard for critical medication or

health decisions.

1. The agreement

By creating an Orlivas account or using the Orlivas apps, websites and APIs (together,

the "Service"), you agree to these Terms of Service and to the

Service. The Service is provided by Zagru ("Orlivas", "we", "us").

2. Eligibility

You must be at least 16 years old to hold an account and legally able to enter this

agreement. Children and dependents may appear only as managed profiles controlled by

a caregiver with the necessary authority (see §5 and the Parent/Guardian Notice).

3. The Service

Orlivas lets caregivers create family groups, add family members (including managed

profiles for people without their own login), track medications and dose timelines,

vitals, hydration, mood/sleep/wellness, symptoms, documents, journals and appointments,

and receive configurable, rule-based, non-diagnostic reminders and alerts. Features

may evolve; we will not materially reduce the core paid service during a paid period.

4. Health disclaimer — please read carefully

Orlivas does not provide medical, nursing, pharmacological or other professional

advice, diagnosis or treatment, and no content in the Service is a substitute for

professional judgment. Using Orlivas does not create a doctor–patient or any other

care-provider relationship.

Do not start, stop or change any medication, dose or treatment based on the

Service; consult a qualified professional.

Reminders and alerts are best-effort conveniences. Delivery can be **delayed or

fail** for reasons outside our control (device settings, connectivity, OS/battery

restrictions, platform outages). **Do not rely on Orlivas as the sole mechanism for

administering critical medication.**

Orlivas is not for emergencies. In an emergency, contact your local emergency

services.

Any AI or wellness output (including Visual Wellness scores) is informational and

non-diagnostic; it may be inaccurate or incomplete.

The full text is in the Health & Wellness Disclaimer, which forms part of these

Terms.

5. Your account, and authority to enter others' data

Keep your credentials confidential; you are responsible for activity under your

account. Provide accurate information and keep it current.

Authority to manage others' data. When you add a managed profile, invite a

relative, or enter data about another person, **you represent and warrant that you are

entitled to do so** — as that person's parent or legal guardian, as their carer with

their consent, or on another lawful basis — and that you will comply with any duty to

inform them and to honor their requests. For a child or dependent, you confirm you

hold the necessary parental/guardian authority. You are responsible, as between you

and that person, for the data you enter about them, and you will indemnify us as set

out in §13 for claims arising from your lack of authority.

Do not use the Service to harass, to store unlawful content, to probe or disrupt our

systems, or to access another family's data.

6. Family roles and shared data

Data recorded for a family member belongs to the family group and is visible to its

members according to their roles (Owner, Admin, Caregiver, Member, Viewer). Owners and

Admins control membership. When you leave or are removed from a family, you lose access

to its data; records you contributed remain with the family. **If the last account

holder of a family closes their account, the family's data is permanently erased** (see

the Account & Data Deletion page).

7. Your content and licence

You retain all rights to the data and files you or your family enter. You grant Orlivas a

limited, worldwide, royalty-free licence to host, process and display that content

solely to operate the Service for your family. We do not sell your content or use

health data for advertising.

8. Acceptable use of uploads

Uploads must be relevant to family care (medication photos, prescriptions, reports,

wellness photos). Malware, unlawful material, or content infringing others' rights may be

removed and can lead to suspension.

9. Subscriptions and billing

Orlivas offers a free tier and paid plans (e.g. Plus, Premium, Family, Enterprise)

with higher limits and additional features; a time-boxed Trial may be offered.

Current plans and prices are shown in the app.

Paid subscriptions are purchased through the Apple App Store or Google Play and are

billed, renewed and cancelled through your store account. Prices include applicable

taxes where the stores collect them.

Subscriptions renew automatically until you cancel in your store account;

cancellation takes effect at the end of the current billing period.

Refunds are handled by the stores under their policies. A one-off **lifetime

ad-free unlock**, where offered, is a single purchase, non-refundable except where

store policy or law requires otherwise.

If a subscription lapses, your data is not deleted — your account returns to

free-tier limits.

Full detail is in the Subscription Terms.

10. Availability, changes and termination

We aim for high availability, but the Service is provided "as is" and "as available";

maintenance and outages happen.

You may stop using the Service and delete your account at any time in the app.
We may suspend or terminate accounts that materially breach these Terms, with notice

where practicable. On termination, data is handled as in the Privacy Policy.

If we discontinue Orlivas, we will give at least 60 days' notice and keep the

data-export function available during that period.

11. Third-party services

The Service relies on third parties (e.g. app stores, push providers, hosting). Their

terms and privacy practices are their own.

12. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided "as is"

without warranties of any kind, express or implied, including fitness for a particular

purpose and non-infringement. We do not warrant that reminders/alerts will always be

timely or delivered. This does not exclude warranties that cannot be excluded by law

(including mandatory consumer guarantees).

13. Limitation of liability

To the maximum extent permitted by applicable law:

Orlivas is not liable for indirect, incidental, special or consequential damages, or

for harm arising from reliance on reminders/alerts contrary to §4;

our total aggregate liability for any claim is limited to the greater of the amounts

you paid for the Service in the 12 months before the event, or the minimum permitted by

law.

Nothing in these Terms limits liability that cannot be limited by law, including for

death or personal injury caused by negligence, fraud, or intent/gross negligence, or

non-waivable consumer or statutory rights.

14. Indemnity

To the extent permitted by law, you will indemnify Zagru against

third-party claims arising from your breach of these Terms, your misuse of the Service,

or your entering another person's data without the authority required by §5.

15. Force majeure

We are not responsible for failures caused by events beyond our reasonable control.

16. Governing law and disputes

These Terms are governed by the laws applicable at the provider's principal place of establishment, without prejudice to mandatory consumer-protection rules of your country of residence, without prejudice to the mandatory

consumer-protection rules of your country of residence. Disputes are subject to

the competent courts of the provider's principal place of establishment, without prejudice to any mandatory right to bring proceedings where you reside, unless mandatory law provides otherwise.

17. Consumer rights preservation

Nothing in these Terms removes or limits any right you have as a consumer that cannot be

removed or limited by law. Where a term conflicts with a mandatory consumer-protection

rule that applies to you, that rule prevails.

18. Changes to these Terms

We may update these Terms. For material changes we will notify you in the app or by email

at least 14 days before they take effect; continued use after that constitutes

acceptance. The current version is always at https://orlivas.com/legal/terms.

19. Contact

Questions about these Terms: support@orlivas.com

Provider: Zagru, postal address available on request at privacy@orlivas.com