Terms of Service
Most important: Orlivas is an organization and reminder tool for family caregiving. It is not a medical device and provides no medical advice. Never rely on Orlivas as your only safeguard for critical medication or health decisions.
1. The agreement
By creating an Orlivas account or using the Orlivas apps, websites and APIs (together, the "Service"), you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not use the Service. You must be at least 16 years old to hold an account.
2. The Service
Orlivas lets caregivers create family groups, add family members (including managed profiles for people without their own login), track medications, vitals, hydration, wellness, symptoms, documents and appointments, and receive configurable, rule-based, non-diagnostic reminders and alerts. Features may evolve; we will not materially reduce the core service you paid for during a paid period.
3. Health disclaimer — please read carefully
- Orlivas does not provide medical advice, diagnosis or treatment, and no content in the Service is a substitute for professional medical judgment.
- Reminders and alerts are best-effort conveniences. Delivery can be delayed or fail for reasons outside our control (device settings, connectivity, platform outages). Do not rely on Orlivas as the sole mechanism for administering critical medication.
- Always consult a qualified healthcare professional for medical decisions, and call emergency services in an emergency.
4. Your account and responsibilities
- Keep your credentials confidential; you are responsible for activity under your account.
- Provide accurate information and keep it current.
- When you add data about another person (a managed profile, an invited relative), you confirm you are entitled to do so — as parent/guardian, as carer with their consent, or with another lawful basis — and you accept responsibility toward that person for it.
- Do not use the Service to harass, to store unlawful content, to probe or disrupt our systems, or to access another family's data.
5. Family roles and shared data
Data recorded for a family member belongs to the family group and is visible to its members according to their roles (Owner, Admin, Caregiver, Member, Viewer). Owners and Admins control membership. When you leave or are removed from a family, you lose access to its data; records you contributed remain with the family. If the last account holder of a family closes their account, the family's data is permanently erased (see the Privacy Policy).
6. Subscriptions and billing
- Orlivas offers a free tier and paid plans (e.g. Plus, Premium, Family) with higher limits and additional features. Current plans and prices are shown in the app.
- Paid subscriptions are purchased through Apple's App Store or Google Play and are billed, renewed and cancelled through your store account. Prices include applicable VAT where the stores collect it.
- Subscriptions renew automatically until you cancel in your store account; cancellation takes effect at the end of the current billing period. Refunds are handled by the stores under their policies.
- A one-off lifetime ad-free unlock, where offered, is a non-refundable single purchase (except where store policy or law requires otherwise).
- If a subscription lapses, your data is not deleted — your account returns to free-tier limits.
7. Your content
You retain all rights to the data and files you or your family enter. You grant Orlivas a limited license to host, process and display that content solely to operate the Service for your family. We do not sell your content or use health data for advertising.
8. Acceptable use of uploads
Uploads are limited to content relevant to family care (medication photos, prescriptions, reports). Malware, unlawful material or content that infringes others' rights may be removed and can lead to account suspension.
9. Availability, changes and termination
- We aim for high availability but the Service is provided "as is" and "as available"; maintenance and outages happen.
- You can stop using the Service and delete your account at any time, in the app.
- We may suspend or terminate accounts that materially breach these terms, with notice where practicable. On termination, data is handled as described in the Privacy Policy.
- If we ever discontinue Orlivas, we will give at least 60 days' notice and keep the data-export function available during that period.
10. Liability
To the maximum extent permitted by law: Orlivas is not liable for indirect or consequential damages, or for harm arising from reliance on reminders/alerts contrary to section 3; our total liability for any claim is limited to the amounts you paid for the Service in the 12 months before the event. Nothing in these terms limits liability that cannot be limited by law (including for intent or gross negligence).
11. Governing law
These terms are governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer-protection rules of your country of residence. Disputes are subject to the competent courts of Istanbul, unless mandatory law provides otherwise.
12. Changes to these terms
We may update these terms. For material changes we will notify you in the app or by email at least 14 days before they take effect; continued use after that constitutes acceptance. The current version is always at orlivas.com/terms.
13. Contact
Questions about these terms: support@orlivas.com